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How To Run A Great Hotel: Everything You Need to Achieve Excellence in the Hotel Industry by Enda M Larkin (Paperback, 2009)

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This book is based on the premise that being good is just not good enough in today's competitive environment. For hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes, How To Run a Great Hotel is a 'must read'. It will serve as a personal business consultant for the hotel professional, probing and testing their thinking across four critical themes which are proven to drive excellence. The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel. Without clear direction in these important areas to guide activities, ongoing daily effort can be counterproductive. It's easy for hoteliers to lose sight of their goals when, engulfed by operational demands, they are often forced to just do rather than to think about what they are doing. This book provides the reader with an opportunity to step back and take a fresh look at their hotel, no matter where it currently lies in its life cycle. The purpose of the book is to get them to question what it is they are doing, why they are doing it and to offer guidance on how they can make it even better. The book is easy to read, practical, and action oriented. It will help the reader to define clear plans with measurable goals for improved personal and business performance. Contents: Acknowledgements; Foreword; Preface; Introduction; Theme 1 - Define Direction; Chapter 1. What is a strategic map and how can it help you to achieve excellence?; Chapter 2. How can you create a strategic map for your hotel?; Chapter 3. How can you measure the impact of your strategic map over time?; Theme 2 - Lead to Suceed; Chapter 4. What does leading people actually involve?; Chapter 5. How can you improve leadership effectiveness at your hotel?; Chapter 6. How can you measure leadership effectiveness over time?; Theme 3 - Engage Your Employees; Chapter 7. What does engaging your employees actually involve?; Chapter 8. What can you do to more fully engage your employees?; 9. How can you measure employee engagement levels over time?; Theme 4 - Captivate your customers; Chapter 10. What is SERVICEPLUSONE and why is it important?; Chapter 11. How can you attain SERVICEPLUSONE at your hotel?; Chapter 12. How can you measure the impact of SERVICEPLUSONE over time?; Make it Happen; Theme 1 - Define Direction; Theme 2 - Lead to Suceed; Theme 3 - Engage Your Employees; Theme 4 - Captivate Your Customers; Looking ahead; Tools and Resources; Index.

Product Identifiers

Publisher
Little, Brown Book Group
ISBN-13
9781845283469
eBay Product ID (ePID)
86627302

Product Key Features

Subject Area
Hotel Management
Author
Enda M Larkin
Publication Name
How to Run a Great Hotel: Everything You Need to Achieve Excellence in the Hotel Industry
Format
Paperback
Language
English
Subject
Business
Publication Year
2009
Type
Textbook
Number of Pages
272 Pages

Dimensions

Item Height
244mm
Item Width
168mm
Item Weight
480g

Additional Product Features

Title_Author
Enda M Larkin
Country/Region of Manufacture
United Kingdom

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How To Run A Great Hotel: Everything You Need to Achieve Excellence in the Hotel Industry by Enda M Larkin (Paperback, 2009)

All listings for this product

item 1 How to Run a Great Hotel: Everything you need to achieve excellence in the hot,

item 2 How to Run a Great Hotel: Everything you need to achieve excellence in the hote

item 3 How to Run a Great Hotel: Everything you need to achieve excellence in the ho.

item 4 How to Run a Great Hotel: Everything you need to... by Larkin, Enda M. Paperback

item 5 How to Run a Great Hotel: Everything you need to... by Larkin, Enda M. Paperback

item 6 How to Run a Great Hotel: Everything you need to achieve excellence in the hotel

item 7 How to Run a Great Hotel : Everything You Need to Achieve Excelle

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best-selling in Adult Learning & University

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Code of Practice for In-service Inspection and Testing of Electrical Equipment by The Institution of Engineering and Technology (Paperback, 2020)

Sea Harrier Over The Falklands by Commander Sharkey Ward (Paperback, 2007)

Die with Zero: Getting All You Can from Your Money and Your Life by Bill Perkins (Paperback, 2021)

Cognitive Behavior Therapy: Basics and Beyond by Aaron T. Beck, Judith S. Beck (Hardcover, 2020)

Ordinary Men: Reserve Police Battalion 11 and the Final Solution in Poland by Christopher R Browning (Paperback, 2001)

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