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How to Talk to Customers : Create a Great Impression Every Time with MAGIC by Tom Larkin and Diane Berenbaum (2007, Hardcover)
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Product Description : Filled with case studies and anecdotes How to Talk to Customers demystifies the most critical aspect of customer service conversations employees have every day with customers In this musthave resource Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program MAGIC which stands for Make A Great Impression on the Customer can help anyone become the type of communicator that makes their customers feel specialFor more on this book visit wwwhowtotalktocustomerscom
- Buy it nowHow to Talk to Customers Create a Great Impression Every Time with MAGIC
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About this product
Product Identifiers
PublisherWiley & Sons, Incorporated, John
ISBN-100787987522
ISBN-139780787987527
eBay Product ID (ePID)86712588
Product Key Features
Book TitleHow to Talk to Customers : Create a Great Impression Every Time with Magic
Number of Pages224 Pages
LanguageEnglish
TopicPersonal & Practical Guides, Customer Relations, Management
Publication Year2007
IllustratorYes
GenreReference, Business & Economics
AuthorTom Larkin, Diane Berenbaum
FormatHardcover
Dimensions
Item Height1 in
Item Weight16.8 oz.
Item Length9.4 in
Item Width7.2 in
Additional Product Features
Intended AudienceTrade
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