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Full Steam Ahead by Tony Warren (Paperback, 1998)

The Cotswold Library (773734)

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Condition:

Very Good

Authors: Warren, Tony. Full Steam Ahead. Title: Full Steam Ahead. Binding: Paperback. Condition: Very Good. Weight: 359 Gms. Publish Date: 05/11/1998.

About this product

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This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.