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The World of Superservice: Creating Profit through a Passion for Customer Service by Ken Irons (Paperback, 1997)

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Title : Irons the World of Super Service. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.

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An instantly accessible guide to creating good service and achieving 'success from service', responding to a widespread interest in, and hunger for knowledge on services. This text is perfect for any type or level of manager who wants to improve service levels. Ken Irons asks key questions such as: What makes for excellent service? Why is service so important in today's market? Contains entertaining cartoons to illuminate key points - an ideal book just to pick up and browse through.