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Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Sheila Heen, Bruce Patton (Paperback, 2000)

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Difficult Conversations: How to Discuss What Matters Most, Patton, Bruce, Good Condition Book. Publisher : Penguin. Publication Date : 2000-05-25. List Price : 12.99. ISBN : 014027782X. Genre : Advice On Careers & Achieving Success.

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item 1 Difficult conversations: how to discuss what matters most by Bruce Patton
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item 2 Difficult Conversations: How to Discuss What Matters Most,Bruce Patton, Douglas
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item 3 Difficult Conversations: How to Discuss What Matters Most By Br .9780140277821
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About this product

Product Information

A groundbreaking method for our most challenging conversations, this practical step-by-step guide will transform your conversations into productive, problem-solving experiences. Based on 15 years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up, and a few key adjustments can make all the difference. The role of emotions - ours and theirs. The impact of what is said and what is not said. Why admitting our mistakes will put us in a stronger position. The truth behind the myth that women are better at expressing their emotions than men. How to respond productively in the face of personal attacks. Understanding what's not being said as well as what is. Filled with examples from everyday life, this is certain to be an instant and lasting classic for families, neighbours, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more.

Product Identifiers

Publisher
Penguin Books LTD
ISBN-13
9780140277821
eBay Product ID (ePID)
87264469

Product Key Features

Subject Area
Business Informatics
Author
Douglas Stone, Sheila Heen, Bruce Patton
Publication Name
Difficult Conversations: How to Discuss What Matters Most
Format
Paperback
Language
English
Publication Year
2000
Type
Textbook
Number of Pages
272 Pages

Dimensions

Item Height
198mm
Item Width
129mm
Item Weight
190g

Additional Product Features

Title_Author
Sheila Heen, Douglas Stone, Bruce Patton
Topic
Mental Health, Opinion of the People
Country/Region of Manufacture
United Kingdom

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5 out of 5 stars
by ponyfield200228 Jan, 2020
very useful
Strongly recommend the book to anyone who has to deal with difficult conversations at work and home. Ideally if both parties can read it, solutions will be obtained faster. I have already recommended this to 2 friends.
Verified purchase: Yes | Condition: Pre-owned
5 out of 5 stars
by dagrdar_lmptwcv...18 Apr, 2024
Good book.
Good book.
Verified purchase: Yes | Condition: Pre-owned

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