Benchmarking for Best Practices: Winning Through Innovative Adaptation by Michael J. English and Christopher E. Bogan (1994, Hardcover)
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Product Description : Packed with dramatic case studies this stepbystep guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express ATT and other industry leaders Features timesaving tips evaluation charts graphs ethics and antitrust guidelines 50 illus