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Batteries Included!: Creating Legendary Service by Nigel Barlow (Hardcover, 2000)

World of Books Ltd (10362566)

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Author:Barlow, Nigel. Batteries Included! - Creating Legendary Service. Title:Batteries Included! Book Binding:Hardback. The Book of Life: A Novel: 3 (All S., Harkness, Debor. In 2002, World of Books was founded on an ethos to do good, protect the planet, and support charities by enabling more goods to be reused. ).

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The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.