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ITIL V3 Small-scale Implementation by AXELOS (Paperback, 2009)

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We take pride in serving you. Publisher: Stationery Office. Books spine may be slightly creased due to age and wear. The picture may not reflect the books condition or specific edition. Condition: Used; Very Good.

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This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.