Picture 1 of 2

Stock photo

Managing Difficult, Frustrating, and Hostile Conversations: Strategies for - Picture 1 of 2

Managing Difficult, Frustrating, and Hostile Conversations: Strategies for - Picture 2 of 2

Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators by Dennis R. Pollack, Georgia J. Kosmoski (Paperback, 2005)

loveourprices2 (117593)

96.3% positive Feedback

Price:

£18.76

Free postage

Estimated delivery Thu, 12 Jun - Thu, 19 Jun

Returns:

60 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.

Condition:

New

Discouraging the Dependent Personality. - Understand the motives and actions behind hostile adults. Be prepared to manage stressful situations before they happen with proven, constructive strategies!

About this product

Product Information

Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful; tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: Understand the motives and actions behind hostile adults Become proactive rather than reactive Maintain control over volatile conversations Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.