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Services Operations Management by Chris Hope, Alan Muhlemann (Paperback, 1997)
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Author: Christine Hope, Alan Muhlemann ISBN 10: 0131499157. Will be clean, not soiled or stained. Books will be free of page markings.
- Buy it nowService Operations Management: Strategy, Design and Delivery,Christine Hope, Al
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About this product
Product Information
The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments, e.g: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery.Product Identifiers
PublisherPearson Education (Us)
ISBN-139780131499157
eBay Product ID (ePID)88447604
Product Key Features
Number of Pages368 Pages
Publication NameServices Operations Management
LanguageEnglish
SubjectManagement, Marketing
Publication Year1997
TypeTextbook
AuthorChris Hope, Alan Muhlemann
FormatPaperback
Dimensions
Item Height100 mm
Item Weight100 g
Item Width100 mm
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorAlan Muhlemann, Chris Hope
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