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Service Quality : New Directions in Theory and Practice by Richard L. Oliver (1993, Trade Paperback)
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About this product
Product Identifiers
PublisherSAGE Publications, Incorporated
ISBN-100803949200
ISBN-139780803949201
eBay Product ID (ePID)88521000
Product Key Features
Number of Pages294 Pages
LanguageEnglish
Publication NameService Quality : New Directions in Theory and Practice
Publication Year1993
SubjectMarketing / General, Customer Relations
TypeTextbook
Subject AreaBusiness & Economics
AuthorRichard L. Oliver
FormatTrade Paperback
Dimensions
Item Height0.8 in
Item Weight15 oz.
Item Length8.6 in
Item Width5.5 in
Additional Product Features
Intended AudienceScholarly & Professional
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