Salesforce. com for Dummies by Thomas Wong (2005, Trade Paperback)
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Product Description : Salesforce.com For Dummies Shows sales people marketers and customer service representatives how to harness the power of Salesforcecom to enhance productivity improve customer relations and boost sales Salesforcecom which has more than 147000 subscribers at 9800 companies worldwide won InfoWorlds Best Hosted Application award in 2004 Covers navigating Salesforcecom managing leads understanding customers and competitors keeping track of contacts creating a sales forecast managing users creating service and support emails working with campaigns using the report wizard and more ( it is an used product )