Continual Service Improvement by George Spalding, Gary Case (Paperback, 2007)

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Author: George Spalding,Gary Case ISBN 10: 0113310498. Will be clean, not soiled or stained.

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Product Information

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: Business and technology drivers for improvement, Justification, Business, financial and organisational improvements, Methods, practices and tools, Measurement and control, and, Companion best practices.

Product Identifiers

PublisherTSO
ISBN-139780113310494
eBay Product ID (ePID)89049658

Product Key Features

Publication Year2007
SubjectBusiness
Number of Pages232 Pages
LanguageEnglish
Publication NameContinual Service Improvement
TypeTextbook
AuthorGeorge Spalding, Gary Case
FormatPaperback

Dimensions

Item Height280 mm
Item Width215 mm

Additional Product Features

Country/Region of ManufactureUnited Kingdom
Title_AuthorGary Case, George Spalding

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