Continual Service Improvement by George Spalding, Gary Case (Paperback, 2007)

Brand new: Lowest price

£90.67
Free postage
  • Get it by Thu, 17 Feb - Wed, 9 Mar from Richmond, United States
  •  • New condition
  •  • 30 day returns - Free returns | Returns policy
ITIL Version 3s (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Sold byergodebooks-int (8234)98.3% positive FeedbackContact seller
Registered as business seller