Service at Its Best: Waiter-Waitress Training by Paul C. Paz, Ronald C. Wilkinson, Edward E. Sanders (Paperback, 2003)

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Product Information

For undergraduate Hospitality/Travel/Tourism courses that focus on waiter/waitress training and service of food. Ideal as a competency-based training guide or simply as a reference manual for specific service questions, this all-inclusive book explains the key aspects and responsibilities of today's food servers. It contains broad and in-depth coverage on everything a good waiter or waitress will need to know to be successful in this very competitive and dynamic profession-from restaurant industry statistics to how tips are calculated, the importance of poise and posture, the use of place settings, menu knowledge, the presentation of wine, recognizing the nonverbal cues and prompts of guests, understanding guest paging systems and touch-screen terminals, handling complaints, and much more. Self-contained chapters flow in a logical sequence and establish a step-by-step procedure for understanding and learning appropriate server skills.

Product Identifiers

PublisherPearson Education (Us)
ISBN-139780130926265
eBay Product ID (ePID)89493159

Product Key Features

Number of Pages199 Pages
Publication NameService at Its Best: Waiter-Waitress Training
LanguageEnglish
SubjectCoaching & Career Guidance
Publication Year2003
TypeTextbook
Subject AreaHotel Management
AuthorPaul C. Paz, Ronald C. Wilkinson, Edward E. Sanders
FormatPaperback

Dimensions

Item Height210 mm
Item Weight494 g
Item Width276 mm

Additional Product Features

Country/Region of ManufactureUnited States
Title_AuthorEdward E. Sanders, Ronald C. Wilkinson, Paul C. Paz

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