12 Steps to Success Through Service by Mike Scally, Barrie Hopson (Paperback, 1993)

WeBuyBooks (2616874)

99.6% positive Feedback

Price:

£3.78

Free postage

Estimated delivery Mon, 28 Jul - Wed, 30 Jul

Returns:

30 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.

Condition:

Very Good

List Price : 15. EAN : 9781852521738. Binding : paperback.

About this product

Product Information

Attempts to explode the myth that simply sending staff on a training course will transform their behaviour. It advocates nothing less than a complete re-evaluation of the business, breaking down the process into 12 crucial steps that have to be climbed to achieve success through service.