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IT Service Management: A Guide for ITIL (R) V3 Foundation Exam Candidates by John Sansbury, Richard Griffiths, Ernest Brewster, Aidan Lawes (Paperback, 2010)

The Cotswold Library (774031)

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Authors: Ernest Brewster & Richard Griffiths & Aidan Lawes & John Sansbury. Publisher: British Computer Society. Pages: 200. Publish Date: 21/12/2009.

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ITIL (R) and IT service management have been practised successfully around the world for more than 20 years. ITIL (R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL (R) Licensed Product.