Product Information
Telephone conversations give the outside world an instant impression of a caller and their company. The manual seeks to ensure that this impression is positive, showing how to tackle even the toughest conversation with professionalism and style. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.Product Identifiers
PublisherKogan Page LTD
ISBN-139780749432522
eBay Product ID (ePID)90653995
Product Key Features
Number of Pages160 Pages
Publication NameMake That Call !
LanguageEnglish
SubjectBusiness
Publication Year2000
TypeTextbook
AuthorIain Maitland
SeriesCreating Success
Dimensions
Item Height234 mm
Item Width142 mm
Additional Product Features
Country/Region of ManufactureUnited Kingdom
Title_AuthorIain Maitland