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S/NVQ 3 Customer Service Candidate Handbook (NVQ Customer Service),Ms Sally Bra - Picture 1 of 1

S/NVQ Level 3 Customer Service by Allan Woods, Lesley Hebron, Sally Bradley (Paperback, 2001)

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Author: Ms Sally Bradley, Ms Lesley Hebron, Mr Allan Woods ISBN 10: 0435452274.

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This work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards. Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.