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What's the Secret?: To Providing a World-Class Customer Experience by John R. DiJulius (Hardcover, 2008)
BOOKS etc. (535581)
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ISBN-13: 9780470196120, 978-0470196120. What's the Secret?. Format: Hardback.
- Buy it nowWhat's the Secret? - 9780470196120
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About this product
Product Information
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.Product Identifiers
PublisherJohn Wiley & Sons INC International Concepts
ISBN-139780470196120
eBay Product ID (ePID)90864485
Product Key Features
Number of Pages336 Pages
Publication NameWhat's the Secret?: to Providing a World-Class Customer Experience
LanguageEnglish
SubjectMarketing
Publication Year2008
TypeTextbook
AuthorJohn R. Dijulius
FormatHardcover
Dimensions
Item Height237 mm
Item Weight514 g
Item Width160 mm
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorJohn R. Dijulius
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