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What's the Secret? : To Providing a World-Class Customer Experience by John R. DiJulius and John R. DiJulius III (2008, Hardcover)
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Praise For What's the Secret?. His real-world, down-in-the-trenches perspective in What's the Secret?. is sure to help many managers create an enduring legacy of being the very best they can be.". -John Rolfs, General Manager, The Ritz-Carlton "What's the Secret?.
- Buy it nowWhat's the Secret?: To Providing a World-Class Customer Experience [Hardback]
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About this product
Product Identifiers
PublisherWiley & Sons, Incorporated, John
ISBN-100470196122
ISBN-139780470196120
eBay Product ID (ePID)90864485
Product Key Features
Book TitleWhat's the Secret? : to Providing a World-Class Customer Experience
Number of Pages336 Pages
LanguageEnglish
TopicCustomer Relations
Publication Year2008
IllustratorYes
GenreBusiness & Economics
AuthorJohn R. Dijulius, John R. Dijulius Iii
FormatHardcover
Dimensions
Item Height1.1 in
Item Weight18.4 oz.
Item Length9.3 in
Item Width6.3 in
Additional Product Features
Intended AudienceTrade
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