Offshoring Information Technology : Sourcing and Outsourcing to a Global Workforce by Paul Tjia and Erran Carmel (2005, Hardcover)
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In practice, however, offshoring is fraught with difficulties. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing.