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EMS Supervisor by Orlando Dominguez (Paperback, 2015)

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Emergency medical services (EMS) personnel are thoroughly trained and educated in patient care. They put their knowledge and skills into action at a moment's notice to treat patients' illnesses and injuries and to save lives. But what happens when EMS practitioners advance to leadership positions and take on responsibilities beyond patient care? EMS Supervisor: Principles and Practice provides the new or aspiring EMS officer guidance in confronting common challenges faced by those in EMS managerial leadership roles. As an EMS officer, you will be responsible for operations and administration, and the ability to manage and lead will be critically important. EMS Supervisor: Principles and Practice also meets the course outcomes for the National Fire Academy's Fire and Emergency Services Higher Education (FESHE) Emergency Medical Services Curriculum Management of Emergency Medical Services course. Published in partnership with the National EMS Management Association. The textbook addresses the course outcomes for the FESHE Management of EMS course and will: ' Discuss the basic philosophy, organization and operation of injury prevention and risk-reduction programs. ' Compare and contrast management and leadership. ' Provide practical examples of the principles of customer service in EMS. ' Apply the technique for conducting an effective performance appraisal. ' Identify strategies to optimize reimbursement for EMS services. ' Apply quality improvement techniques to various aspects of EMS operations. ' Define due process and apply the principles of a progressive disciplinary program. ' Define ethical behaviors and the decision-making strategies when faced with an ethical dilemma.