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I am afraid that I could not get on with this book, although the author seems well regarded. In fact, I thought it would be for general communications skills, but it is more about business management. I think I only got to chapter 2. The reason was because it largely focused on active listening. This is when you listen to someone, then paraphrase what you think they said back at them. I have had managers do this to me. Not only does it sound patronising, but they've always got it wrong! If people would take our words at face value, there would be far fewer problems. The other thing it says (in the parts that I managed to read) is that when listening, one should not criticise or be judgemental, but try to understand the other person's point of view. Well, I've been doing that for many decades, and it's just got me treated as a doormat. Maybe the rest of the book is great but I just found myself getting infuriated.Read full review
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Very informative with good tips and pointers.
Verified purchase: No
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