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Controlling the Costs of Conflict: How to Design a System for Your Organization by Karl A. Slaikeu, Ralph H. Hasson (Paperback, 1998)
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ISBN-13: 9780787943233, 978-0787943233. Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict.