Implementing ISO 9001:2015: Thrill Your Customers and Transform Your Cost Base with the New Gold Standard for Business Management: 2015 by Susannah Clarke, Paul Simpson, Jan Gillett (Paperback, 2015)

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The latest edition of ISO 9001, published in 2015, is changing the way organisations are run worldwide. If you work for one of them the changes may be significant. ISBN-13: 9781908984500, 978-1908984500.
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