Powerful Phrases for Dealing with Difficult People: Over 325 Ready- to-Use Words and Phrases for Working with Challenging Personalities: Over 325 Ready-to-Use Words and Phrases for by Renee Evenson (Paperback, 2013)

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This title features: thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each; and nonverbal communication skills to back up your words. Country of Publication United States.
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