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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities by Renee Evenson (Paperback, 2013)

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"Her [the author's] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula." --Retailing Insight "Isn't workplace harmony worth a try? Wouldn't you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book." --Houston Style Magazine From the Inside Flap It s not the work that s so hard it s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks. There s no escaping problematic personalities. And there s no point fighting or letting tensions simmer.

About this product

Product Information

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal communication skills to back up your words Sample dialogues that demonstrate how phrasing improves interactions A five-step process for moving from conflict to resolution Why This Works sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

Product Identifiers

PublisherHarperCollins Focus

ISBN-139780814432983

eBay Product ID (ePID)176584814

Product Key Features

Publication NamePowerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

SubjectBusiness

Publication Year2013

TypeTextbook

FormatPaperback

LanguageEnglish

AuthorRenee Evenson

Number of Pages240 Pages