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The Customer Signs Your Paycheck by Frank Cooper (Paperback, 2009)

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About this product

Product Information

How do you avoid losing business in the age of empowered customers? Give them the service they demand! Customer loyalty is becoming harder and harder to establish and just as difficult to maintain. This book is the customer service rep's solution to this new dilemma. The Customer Signs Your Paycheck takes the adage the customer is boss and pushes it to the next level. Readers will learn how to ensure a customer's happiness during every interaction. The author then explains how to deal with the four customer personality types, understand how customers view themselves, handle complaints, and more.

Product Identifiers

Publisher
Mcgraw-Hill Education
ISBN-13
9780071632881
eBay Product ID (ePID)
87262572

Product Key Features

Author
Frank Cooper
Publication Name
The Customer Signs Your Paycheck
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2009
Type
Textbook
Number of Pages
240 Pages

Dimensions

Item Height
203mm
Item Width
127mm
Item Weight
243g

Additional Product Features

Title_Author
Frank Cooper
Country/Region of Manufacture
United States

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The Customer Signs Your Paycheck by Frank Cooper (Paperback, 2009)

Best-selling in Adult Learning & University

Secrets Of Mental Math: The Mathemagician's Guide to Lightening Calculation and Amazing Maths Tricks by Arthur Benjamin, Michael Shermer (Paperback, 2006)

The Falsification of History: Our Distorted Reality by John Hamer (Paperback, 2013)

Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss, Tahl Raz (Paperback, 2017)

The Psychology of Money: Timeless lessons on wealth, greed, and happiness by Morgan Housel (Paperback, 2020)

Die with Zero: Getting All You Can from Your Money and Your Life by Bill Perkins (Paperback, 2021)

Code of Practice for In-service Inspection and Testing of Electrical Equipment by The Institution of Engineering and Technology (Paperback, 2020)

Adult Children of Emotionally Immature Parents: How to Heal from Distant, Rejecting, or Self-Involved Parents by Lindsay C Gibson (Paperback, 2015)

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About this product

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Additional Product Features