ILAN OSHRI is an Associate Professor of Strategic Management, Rotterdam School of Management Erasmus, the Netherlands. He holds a PhD in Strategic Management and Technological Innovations from Warwick Business School, UK. His main research interest lies in the area of learning, knowledge management and innovation in global teams. His work has been widely published in books and journals (www.ilanoshri.com). JULIA KOTLARSKY is Associate Professor of Information Systems, Information Systems and Management Group, Warwick Business School, UK. She holds a PhD in Information Systems and Management from Rotterdam School of Management Erasmus, the Netherlands. Her research interests revolve around managing knowledge, social and technical aspects of globally distributed software development teams, and IT outsourcing. Kotlarsky has written on this subject and her work has been widely published in books and journals (www.juliakotlarsky.com). LESLIE WILLCOCKS is Professor of Technology Work and Globalization and Director of the Outsourcing Unit at the London School of Economics and Political Science, UK. He has co-authored 29 books and over 150 refereed journal papers on the management of information and communications technologies, and their impact on organizations. He is Editor of the Journal of Information Technology and is internationally recognized for his academic research and his advisory work for major corporations and government agencies.