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The Positive Coach Approach: Call Center Coaching for High Performance by Judy, McKee, Sally, Cordova (Paperback, 2007)
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The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement
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The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvementProduct Identifiers
PublisherAuthorhouse
ISBN-139781425978389
eBay Product ID (ePID)23046559171
Product Key Features
Number of Pages160 Pages
Publication NameThe Positive Coach Approach: Call Center Coaching for High Performance
LanguageEnglish
SubjectGovernment, Education
Publication Year2007
TypeTextbook
AuthorJudy, Mckee, Sally, Cordova
FormatPaperback
Dimensions
Item Height229 mm
Item Weight245 g
Item Width152 mm
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorJudy, Mckee, Sally, Cordova
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