Why should anyone care about consumer behaviour? We've come a very long way from the days when people bought their apples within their village because neither they nor the apples travelled well. Nowadays, the vast majority of goods and services are designed to meet the requirements of a wide, discerning public which is only too aware of the benefits to be gained from fierce competition and from an ever expanding choice. Indeed, the whole process of selecting, researching and purchasing goods and services has become an art form for many people and they may spend several hours in anticipating the purchase and then the consumption of something they may want or need and, as this process becomes more considered and more meaningful to the end users, they change seamlessly from being customers into being consumers - possibly YOUR consumer. Understanding consumer's behaviour, their beliefs, their attitudes and the reasoning behind their desire for branded goods and for your services should become an essential part of the marketing process in your business. Moreover, understanding how people think provides a fascinating insight into the areas of personality and self which dominate so much of our waking lives. Written with the veterinary practitioner in mind, this book is designed to help readers understand the complex processes involved when pet owners do, or don't, follow the veterinarian's recommendations and gives a practical insight into how and why the consumer's decision to purchase is made.
Product Identifiers
Publisher
Roman House Publishers LTD
ISBN-13
9780955410062
eBay Product ID (ePID)
87175763
Product Key Features
Author
Ross Tiffin
Publication Name
What is the Soup of the Day?: A Short Guide to Understanding Consumer Behaviour - in Veterinary Practice