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Solving credit and debit card problems
Find out how to add, update, or remove your credit card information on your eBay seller account.
Providing eBay with credit or debit card information
The following lists the only situations where eBay will ask you for your credit or debit card information or verification.
If you've been asked to provide card information for any other reason, especially if you've been asked to provide your card details via email, be suspicious and report it immediately to eBay. Learn how to recognise spoof emails.
If your credit or debit card has been declined
If your credit or debit card is declined when making payment or during seller verification, contact your credit or debit card company. You may also want to check that:
If you see charges you don't recognise
Help with understanding charges on your debit or credit card statement, plus tips on what to do if you have questions.
Is the charge for something you sold?
To see your current account balance, go to My eBay > Account. From here, you can also select an invoice and see an itemised list of your selling fees.
Find out more about resolving payment-related issues:
Is the charge from something you bought?
If you bought something on eBay and paid with PayPal, this will show on your debit or credit card statement if you selected your debit or credit card as the payment method.
Find out more about resolving buying-related issues:
Have a question about account security?
Learn more about securing your account and reporting account theft. If you think something has happened with your account, contact us right away.
Need more info?
If you still have questions, we’re here to help so please contact us.
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Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.