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About us

Here at Loop Mobile we are global experts in offering our customers quality refurbished products and premium service. Any device that enters our refurbished system goes through a strict testing and grading process which includes 75 diagnostic checks such as testing features, hardware and detect any signs of jailbreak. We offer free next working day shipping across mainland UK, and include a 12 month warranty to protect your product from any faults.
We are keen to offer our customers quality refurbished products and premium service to ensure that they are fully satisfied with their purchase. If you have any problems with your purchase, do not hesitate to contact us, and we will do our best to resolve your issue quickly and correctly.
All our items are individually graded meaning differences of opinion can occur, if this does happen, we are happy to exchange or refund any item within the hassle free 30-day return period.
Location: United KingdomMember since: 05 Oct, 2003Seller: loop_mobile

Business details

Business name: ALCHEMY TELCO SOLUTIONS UK LTDAddress: Unit 16-17, Evolution, Hooters Hall Road, ST5 9QF Newcastle, Lymedale Business Park, United KingdomVAT number: GB 217869276

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

Seller Feedback (27,609)

  • s***s (373)- Feedback left by buyer.
    Past month
    Verified purchase
    Awesome service. Arrived quickly. Well packaged and in great condition. Excellent value. As described.
  • a***e (454)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Five-star service from this seller! Laptop was in pristine condition as described by the seller. It was sent quickly by the seller and was well-packaged. The laptop screen size was a bit small (13.3") for my use and I had to return it for a refund. Not only did the seller provide return postage, but the refund was issued promptly as well. Would buy from this seller again!
  • _***1 (49)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    What can I say about this product and company? Ordered one day ,arrived the next day,opened parcel to find a iPad that if it wasn’t described as refurbished,I would swear it brand new. Original sealed box , with original cables etc , so say I’m pleased is understatement. As for LoopMobile cannot praise them too highly , if this is a measure of their service , will certainly use them again ,and will recommend them to everyone, Highly recommend.
  • i***i (369)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I don’t recommend this seller. They sent me a non original watch strap and also cable is not apple original. The watches are overpriced for what they are. I wasn’t able to return it but I would’ve if I could as total rip off. They initially sent me a strap that is too big and not the right size, I contacted them and they offered £10 or they’d send me another fake strap. I asked for more given that the original strap is £49 but they wouldn’t refund more. The listing doesn’t say they are fake.
    Reply from: loop_mobile- Feedback replied to by seller loop_mobile.- Feedback replied to by seller loop_mobile.
    We understand the importance of this issue to you. Your feedback is crucial, and we appreciate your patience. Given the acceptance of the provided partial refund we understood this situation resolved.
  • 5***7 (435)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Very good service.Phone was presented in a smart box and was in excellent condition as described.
    Reply from: loop_mobile- Feedback replied to by seller loop_mobile.- Feedback replied to by seller loop_mobile.
    Thank you for recognizing our efforts in providing efficient delivery services. We value your business!
  • w***t (563)- Feedback left by buyer.
    Past month
    Verified purchase
    Very quick delivery and professional packing. Excellent item, exactly as described. Highly recommended seller.