Ana Fairytale Shop

Seller Feedback (3,370)

• s***o (27)- Feedback left by buyer.

  Past year

  Verified purchase

  Very pleasurable to deal with. The order was shipped out quickly and received earlier then expected. The items were exactly as listed and were packed especially well to avoid any damage. The communication from this seller was also excellent and very quick to respond . I look forward to purchasing again in the future from this seller.
• 8***a (366)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Absolutely beautiful iridescent glass snowflake hanging ornament. It has more show than my Swarowski snowflake ornaments. Even better than description. Brand new in box. Excellent value for money. Worth every penny. Packaged really well. In its original padded box & double boxed for protection. Excellent quality item. I am delighted with my purchase. Arrived safely with Royal mail. Recommend this seller.

  Reply from: anapereira45- Feedback replied to by seller anapereira45.- Feedback replied to by seller anapereira45.

  Thank you so much for your feedback it feels good to see a happy customer and hope you buy from us again.
• 5***_ (76)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Lovely item - exactly as described. Great price. Fast dispatch and well packaged. Nice extra touch by including a small free gift. I have bought from this seller multiple times and will definitely buy from them again.
• 2***2 (253)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  My husband mug from disneyland broke so ordered a replacement. The mug itself was amazingly packaged but when I took mug out it was chipped. Due to how the mug was packaged it must been chipped before boxing up. For the price of the mug i thought i had every right to complain. The Seller apologised and advised me send it back and they send out a replacement straight away instead they sent me a refund. I messaged asking why and they ignored me. Poor communication and poor attention to detail.

  Reply from: anapereira45- Feedback replied to by seller anapereira45.- Feedback replied to by seller anapereira45.

  We have received the return but eBay only offers the option for a refund also we didn't receive any message from you after the refund so we assumed you didn't want a replacement any longer. We don't send anything chipped as we check everything and if it did go chipped was a genuine mistake because we don't work like that. We sell mugs every day, send them all over the world and always they arrive in pristine condition so we do good customer service and have attention to detail.
• r***7 (3065)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item as described, fast dispatch, very well packaged, great seller
• a***e (232)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item arrived damaged with a big chunk out of the handle. Looked like it was already like that before sending as it was actually packaged really well and the missing chunk was not in the box. I asked seller for a replacement and they agreed to send it upon receiving my return. Seller did not send a replacement as agreed but did issue a refund. As it was for a birthday present, I needed a replacement not a refund. I have now purchased it again from another seller instead! I won't use again.

  Reply from: anapereira45- Feedback replied to by seller anapereira45.- Feedback replied to by seller anapereira45.

  We have received the return but eBay just give us the option for the refund and not a replacement. You left a good review on our other account and thank you for that, much appreciated. Just to clarify we pack everything the same way and if the mug was sent like that it was a genuine mistake as we didn't see the chip on the handle so if you got that impression my apologies but as you can see from my reviews we go beyond good to make sure customers get excellent service every time.