Ana Fairytale Shop

Seller Feedback (3,451)

• e***s (20)- Feedback left by buyer.

  Past month

  Verified purchase

  Absolutely incredible service. Responded to my message straight away, was very informative. Has agreed to source some other products I was after. Mug arrived in perfect condition double boxed and bubble wrapped, even included a tiny disneyland paris chocolate. Cannot thank this seller enough :)

  
• u***i (311)- Feedback left by buyer.

  Past month

  Verified purchase

  Absolutely perfect. Dispatched extremely fast. Responsive seller. Items exactly as described. Couldn’t be happier! Pasta use by date end of 2027, so clearly new & fresh item. Wasn’t in description so took a risk but excellent outcome. Packaged well. Will use again. :))
• 8***a (371)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Absolutely beautiful iridescent glass snowflake hanging ornament. It has more show than my Swarowski snowflake ornaments. Even better than description. Brand new in box. Excellent value for money. Worth every penny. Packaged really well. In its original padded box & double boxed for protection. Excellent quality item. I am delighted with my purchase. Arrived safely with Royal mail. Recommend this seller.

  Reply from: anapereira45- Feedback replied to by seller anapereira45.- Feedback replied to by seller anapereira45.

  Thank you so much for your feedback it feels good to see a happy customer and hope you buy from us again.
• 5***_ (77)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Lovely item - exactly as described. Great price. Fast dispatch and well packaged. Nice extra touch by including a small free gift. I have bought from this seller multiple times and will definitely buy from them again.
• s***o (27)- Feedback left by buyer.

  Past year

  Verified purchase

  Very pleasurable to deal with. The order was shipped out quickly and received earlier then expected. The items were exactly as listed and were packed especially well to avoid any damage. The communication from this seller was also excellent and very quick to respond . I look forward to purchasing again in the future from this seller.
• 2***2 (253)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  My husband mug from disneyland broke so ordered a replacement. The mug itself was amazingly packaged but when I took mug out it was chipped. Due to how the mug was packaged it must been chipped before boxing up. For the price of the mug i thought i had every right to complain. The Seller apologised and advised me send it back and they send out a replacement straight away instead they sent me a refund. I messaged asking why and they ignored me. Poor communication and poor attention to detail.

  Reply from: anapereira45- Feedback replied to by seller anapereira45.- Feedback replied to by seller anapereira45.

  We have received the return but eBay only offers the option for a refund also we didn't receive any message from you after the refund so we assumed you didn't want a replacement any longer. We don't send anything chipped as we check everything and if it did go chipped was a genuine mistake because we don't work like that. We sell mugs every day, send them all over the world and always they arrive in pristine condition so we do good customer service and have attention to detail.