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ao

863K items sold
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About us

Welcome to the ao.com eBay Shop! We’re here to help make buying appliances easy. From the moment you first visit us and for as long as we're in touch, we'll make sure your experience is as good as it gets.
Location: United KingdomMember since: 30 Aug, 2013Seller: ao

Business details

Business name: AO Retail LtdFirst name: AOSurname: Retail LtdAddress: De Havilland Way, BL6 4SD Bolton, Lostock, United KingdomPhone number: 03442573442Email: ebaycustomerservices@ao.com

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
4.9
Communication
4.9

Seller Feedback (277,945)

k***_ (319)- Feedback left by buyer k***_ (319).
Past 6 months
Verified purchase
The TV was delivery was very good. The guys delivering were excellent, they unboxed the set and asked if I wanted the packing taken away. The set was checked and I was happy with the condition of it. To set up was very quick and the picture is fine. I have been looking for a large screen tv and this one was the price that I was happy to pay. All in all I am very happy with this purchase.
n***u (274)- Feedback left by buyer n***u (274).
Past month
Verified purchase
Great price.. nice delivery crew. The unpacked the new but did not remove old one nor place in room of choice. So not as described in listing
4***2 (1230)- Feedback left by buyer 4***2 (1230).
Past 6 months
Verified purchase
Item as described with fast delivery and good communication, very happy with product and service provided but not happy that they reduced the price by £10.00 the day after I purchased the item
a***d (665)- Feedback left by buyer a***d (665).
Past month
Verified purchase
Unit was faulty on arrival (lines on screen). AO refused to take a return as it had been unpacked and insisted it was repaired under warranty. Finally, six weeks after purchase, ifs up and working. Customer service people were lovely but their procedures aren't- pretty sure I should have been able to return for a replacement under eBay rules/statutory rights. As is unit now works fine, but I didn't pay for a refurbished unit, I paid for a new one that works as described.
3***3 (118)- Feedback left by buyer 3***3 (118).
Past 6 months
Verified purchase
I had been looking for a mid-sized basic smartphone for some time. After many searches, I spotted this one which ticked all the boxes. Order placed/paid for, dispatched same day, delivery 2-5 days later. However, next day, a very pleasant surprise, received email/text informing me the phone to be delivered that day quoting a specific hour slot. Phone safely delivered at time stated. Well packed in larger box. Very pleased with the phone and the excellent service from the Seller and courier
d***s (222)- Feedback left by buyer d***s (222).
Past month
Verified purchase
Laptop as described, fast delivery. Superb customer care, as I had a query about the warranty and AO looked into it for me by contacting Asus directly. Then advised me, all within a very, very short time of me contacting them. I missed their call so they emailed me as well. Highly recommend. Would definitely buy from them again. Thank you.