We are a registered company based in London, UK. Our No.1 Priority is to provide the best possible customer service. All our Phones and accessories are as listed so feel safe when making that purchase. We comply with eBay's return policy and offer a 30 day return from the date of purchase. All our phones are posted via Royal Mail Special Delivery to ensure you receive your package early and in perfect condition. Our products are listed as Auctions and Buy Now formats. If you have any questions regarding an item please do message us directly. Alternatively, you can contact us at bt.enquiries@gmail.com