My experience with the product and the customer service as a whole is very positive.
The item arrived promptly and in good packaging.
The pot feels to made from good quality cast-iron and the shape & design are excellent.
It was brand new but there were minor defects (with the external coating) which I raised with the seller and they were extremely helpful and generous. Offering me multiple solutions and quick responses.
Highly recommend
*****- Feedback left by buyer.
Past month
Verified purchase
a quick and easy transaction delivered on time, had very good communication, the item arrived in good condition and good value for the money. Would recommend to other buyers.
n***d (1102)- Feedback left by buyer.
Past 6 months
Verified purchase
Item arrived well packed and exactly as described. Speedy tracked delivery.
*****- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent quality good value well packed arrived within a couple of days
*****- Feedback left by buyer.
Past 6 months
Verified purchase
Quick delivery. Great value. Excellent ebayer A ++++
*****- Feedback left by buyer.
Past 6 months
Verified purchase
I contacted the seller to inform them that the item had arrived damaged. The seller asked me to send them a photo of the damaged item and so I did. The seller then contacted me to tell me that they didn't have a spare bowl to send me but are prepared to give me a 50% refund. As the product isn't fit for purpose I have requested a full refund and I'm still waiting for a response.