Paid for goods on 10th. They only dispatched on 17th. They state 24hr courier, but by 20th I had received nothing so asked where my goods were. They responded saying the courier lost them and if I wanted them again. I responded that I did. Then next day they refunded me saying that they don't post to my area (NI).
Total amateurs. Very slow dispatch and incorrect messages all along.
You shouldn't be on Ebay if you can't set up your listing correctly.
_***5 (2279)- Feedback left by buyer.
More than a year ago
Verified purchase
Item arrived early, as described in new condition.
Delivery box had some damage and damp in one corner but fortunately the contents were ok.
t***t (903)- Feedback left by buyer.
Past year
Verified purchase
Top quality item. Quick delivery - thank you!
s***2 (887)- Feedback left by buyer.
More than a year ago
Verified purchase
Delivered within 24 hours, bought to replace an identical bin that lasted 13 years. Easy transaction. Diolch.
a***a (463)- Feedback left by buyer.
More than a year ago
Verified purchase
Sent a broken bin, contacted them to arrange return and they said they would get back to me but never did. Now I’m stuck with a broken bin. I thought eBay money back guarantee would help but they only allowed 14 days instead of 60 days. I shouldn’t have allowed the company to get back to me later as they caused me to miss my window!
Reply from: ckkitchens1- Feedback replied to by seller ckkitchens1.- Feedback replied to by seller ckkitchens1.
We are very sorry to hear this as we take these matters very seriously.Having gone through the correspondence, we had responded within 24 hours of every message you had sent to us. As you hadn't stated that you wasn't going to be present to take delivery, this didn't allow you to confirm any damages were caused in the first 24 hours the delivery was made. May I also note that issue was resolved as we had sent you a replacement bin on the 16th of September.