Well, ultimately, I was given a refund because the hat did not have wire in the brim that they believed was there, they quickly contacted me and offered to credit me. That refund happens immediately when I requested it. Great people and thank you! 
6***b (2)- Feedback left by buyer.
Past year
Verified purchase
Item arrived 2 days after purchase, great packaging and service. 10/10 recommend
-***e (11)- Feedback left by buyer.
Past year
Verified purchase
Exactly as described, great packaging, quick shipping, great communication! Would buy from again!
c***s (663)- Feedback left by buyer.
Past 6 months
Verified purchase
My fourth purchase from this seller! Always a smooth transaction!