Sadly this company failed to respond to me when I initiated enquiry about undelivered product that I bought. I bought this dry cat food as it seemed good value for money but unfortunately the company did not deliver the cat food and I had to escalate my complaint to eBay. It’s the first time I’ve purchased from this particular supplier and due to
Poor customer service I won’t purchase from them in the future.
a***a (46)- Feedback left by buyer.
Past year
Verified purchase
Had a small discrepancy & seller was EXCELLENT. Prompt delivery & good product. Vendor explained the refund process succinctly & processed the return & refund in a very short time.
*****- Feedback left by buyer.
Past 6 months
Verified purchase
Come quick and good price.
*****- Feedback left by buyer.
Past 6 months
Verified purchase
Didn't receive item , my contact with seller was ignored. EBay stepped in to refund
g***b (784)- Feedback left by buyer.
Past 6 months
Verified purchase
Item never arrived despite two messages asking for help. Refunded by PayPal/eBay
9***c (36)- Feedback left by buyer.
Past year
Verified purchase
Item was never sent, zero communication from seller, had to open an ebay request to get my money back.