Digital Flames

Seller Feedback (1,329)

• 4***_ (27)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Ordered to be shipped to South Africa and what a great experience. The fireplace works as advertised and fitting it was a breeze. Packaging was of a high quality and contents well protected. Arrived here very quickly like 8 days from ordering to unpacking. We'll done Digital Flames.
• 2***a (36)- Feedback left by buyer.

  Past year

  Verified purchase

  We received the fire on the exact date that was specified. The fire did have an issue but the seller was very quick to respond and offer a solution. We agreed on a discount due to the issues instead of a return which was very kind of the seller. Great customer service. Thankyou.
• u***r (87)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I bought this fire and it got instantly significantly reduced by the seller the day thr fire was delivered. The seller wouldnt do a partial refund. They then told me I was trying to extort them by seeking a partial refund. However when I opened the fire it is not what was sold. You can see from the pictures it is not borderless as advertised, my media wall installer said it is not the fire in the listing. In error I closed a return so ebay can't help and the seller does not reply to messages.

  Reply from: digital_flames- Feedback replied to by seller digital_flames.- Feedback replied to by seller digital_flames.

  Hi the item was delivered as described, described as borders need to be hidden in plasterboard as borders hold the glass up which then makes it borderless once installed. Customer is trying to extort us and we have notified wbay of this.

  Follow-up from: u***r- Feedback followed up on by buyer.- Feedback followed up on by buyer.

  Please review all negative feedback for this buyer he continually says people try to extort him whenever anyone has a problem. He says the borders need to be covered but the vent is above the top border meaning it can't be covered. He told me to cover the vent. The manual says the vent should not be covered. He is threatening me with a barrister after I saight advice from citizens advice. The item in the images is not the item I received. The sizes are also different.

  
• l***a (217)- Feedback left by buyer.

  Past month

  Verified purchase

  Not a trustworthy seller; the item arrived damaged, and he sent his own courier to collect it. He would not provide the correct tracking number. Lack of communication. Won't issue a refund. Time waster.
• a***f (90)- Feedback left by buyer.

  Past month

  Verified purchase

  Bought fire from this dealer fire was lovely just what we were looking for great price and arrived very quickly would reccomend to family and friends seller responded very well too.
• i***k (386)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I would NOT recommend this seller. I’ve ordered the fire place on the 26th Dec and on the 17th Jan I was still chasing for the delivery. Three and a half weeks later I placed the order they refunded me, and advised me to place the order again. Just waisted my time. The date they provide upon placing the order is incorrect. Obviously I won’t order anything from them. Customer service is poor, couple of words answers, not explaining what’s happening with your order, and unapologetic.

  Reply from: digital_flames- Feedback replied to by seller digital_flames.- Feedback replied to by seller digital_flames.

  Hi, the day before shipping the item, customer advised the item is no longer required so we cancelled the order as requested.