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Dimplex

Dimplex

1.4K items sold
187 followers
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Media Wall Fire

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  • About us

    Millions of people around the world enjoy the comfort we bring every day. For over 50 years, our customers and partners have come to trust in our people, our products, and our brand.

    We strive to create efficient and sustainable solutions that enhance where people live, work and play; today and for years to come.

    We devote our energy to delivering comfort and sustainability in your home, creating electric heating solutions and flame effect fires that are both stunning and sustainable and energy efficient.
    Location: United KingdomMember since: 09 Apr, 2022Seller: dimplex_store
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About us

Millions of people around the world enjoy the comfort we bring every day. For over 50 years, our customers and partners have come to trust in our people, our products, and our brand.

We strive to create efficient and sustainable solutions that enhance where people live, work and play; today and for years to come.

We devote our energy to delivering comfort and sustainability in your home, creating electric heating solutions and flame effect fires that are both stunning and sustainable and energy efficient.
Location: United KingdomMember since: 09 Apr, 2022Seller: dimplex_store

Business details

Business name: Glen Dimplex UK LimitedAddress: Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, United Kingdom SO30 2DFPhone number: +44 7983925412Email: dimplex@myonlinepurchase.comCRN: 01313016

Feedback ratings

Last 12 months

Positive324- positive Feedback in last 12 months
Neutral3- neutral Feedback in last 12 months
Negative9- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

Seller Feedback (514)

  • b***e (506)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Very helpful seller and excellent communications at all times. I had to return this item. The process was straight forward. Seller organised return and issued refund immediately. No dramas. I liked the item a lot as it ticked all the boxes however it was faulty which wasn't the sellers fault. I would recommend this trustworthy seller. Thank you so much.
  • 2***i (367)- Feedback left by buyer.
    Past month
    Verified purchase
    This seller is very helpful and returns your messages very quickly as I made a mistake on my order and refunded straight away. The fire is perfect works well on the test run as I have not fitted it to the wall yet. Delivery is also quick. Many thanks
  • d***r (522)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    This item arrived with a broken pipe and no coals, the seller stated that the fire should only have the fake fire bed and not real coals and he would amend its description ( he didnt), I stated my friend had the same item and it came with real coals. The seller then stated it did in fact come with real coals. He said i could either have a refund or new parts which would arrive in 3 -5 days I opted for new parts. I'm still waiting 7 days later. I won't be buying from this seller again
    Reply from: dimplex_store- Feedback replied to by seller dimplex_store.- Feedback replied to by seller dimplex_store.
    Hello Tracey, thank you for taking the time to make contact with us. The team have confirmed the parts can be sent to you and should be received by you by the end of this week. Once these have been dispatched a tracking number with DPD will be sent to you. I do apologise for any delays you might have experienced waiting for this to be sorted
  • n***n (174)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Good customer service, item arrived as described and on the estimated delivery date. Early days but so far so good with the performance of the fire. Bought to replace a redundant gas fire which was removed as unused. Electric fire bought mainly for effect. Overall pleased with this purchase and seller.
  • 7***r (2421)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item arrived and as described, would recommend this eBay seller.
  • a***a (2197)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Always very happy with Quality Price & Very quick delivery from a Top Seller whom i Highly Recommend!!
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