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Dunster House Ltd.

Dunster House Ltd.

3.6K items sold
1.3K followers
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  • About us

    Welcome To Our Store.

    We’re a family run company incorporated in 1994 and the UK’s premier suppliers of log cabins and other wooden garden buildings.

    As the leading Company in our industry, we’re very proud of the range of products that we sell, the quality of the materials that we use and the unique features that we build in. We design all our products in-house, to the highest standards, manufacture them in our family's overseas factories offering the best value for money and quality, and we even deliver them straight to you ourselves.

    Our fantastic range includes climbing frames, garden offices, log cabins, gazebos, pergolas, sheds, summer houses and all that you can possibly need to bring your garden to life, while enhancing your family’s lifestyle.
    Location: United KingdomMember since: 20 Nov, 2003Seller: dunsterhouseltd
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About us

Welcome To Our Store.

We’re a family run company incorporated in 1994 and the UK’s premier suppliers of log cabins and other wooden garden buildings.

As the leading Company in our industry, we’re very proud of the range of products that we sell, the quality of the materials that we use and the unique features that we build in. We design all our products in-house, to the highest standards, manufacture them in our family's overseas factories offering the best value for money and quality, and we even deliver them straight to you ourselves.

Our fantastic range includes climbing frames, garden offices, log cabins, gazebos, pergolas, sheds, summer houses and all that you can possibly need to bring your garden to life, while enhancing your family’s lifestyle.
Location: United KingdomMember since: 20 Nov, 2003Seller: dunsterhouseltd

Business details

Business name: Dunster House Ltd.First name: AlexSurname: MurphyAddress: Factory 1, Caxton Road, Bedford, Elms Farm Industrial Estate, Bedfordshire, United Kingdom MK41 0LFPhone number: 01234272445Email: ebay@dunsterhouse.co.ukVAT number: GB 623801169CRN: 02913901

Feedback ratings

Last 12 months

Positive95- positive Feedback in last 12 months
Neutral6- neutral Feedback in last 12 months
Negative2- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
4.7
Communication
4.7

Seller Feedback (833)

  • e***i (676)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Smooth transaction from start to finish . Excellent seller communication and I was kept informed from the start as to the date of expected arrival. True to their word the pergola arrived on the date as expected. It was delivered neatly packaged and further examination revealed a product of excellent quality and in perfect condition. I am very pleased with my purchase and cannot wait to see it up over my new patio. Value for money, competitively priced and a seller I am pleased to recommend.
  • 9***k (2677)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent service thank you from start to finish, great product, arrived well packaged by careful delivery drivers whom were very helpful and phoned ahead of delivery as promised.
  • e***z (2400)- Feedback left by buyer.
    Past month
    Verified purchase
    Delivery time was 6 weeks but this wasn’t made clear before payment, the anticipated delivery time showing on eBay was misleading. In a subsequent conversation with their team they told me the unit was not even in the country & not to expect anything for up to 3 weeks. I got a dispatch notification from eBay and the company tired to say this was eBay’s fault and they did it automatically. The unit is ok. Lots of warped parts, check their T&C’s thought as they don’t always cover them - see pic
  • c***a (976)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Waited a few weeks for delivery. Quality pergola but issues with customer service- so if u have any issues or pieces missing you cannot speak to anyone . Had issue with a CS agent who was unprofessional and was refused to speak to a Manager. Had to email only ! For a large company I have been appalled by the after service . So they let the company down if you have any issues.
  • r***k (1424)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Awesome, super fast delivery, great value, great company .many thanks
  • u***b (163)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great communication from the get go. Really happy with the climbing frame overall. Looks exactly like the pictures. With the right care it should last a long time. Highly recommend.
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