Two weeks after placing an order, I had not received a shipping notification. I contacted the seller to ask for an update. The seller replied to say that they could not ship to my location using their preferred freight service and my order was canceled. Although I received a full refund, the lack of communication was unprofessional, and my renovation project is now delayed because the door never arrived.
i***b (6)- Feedback left by buyer.
Past year
Verified purchase
I have not even opened up the package. Waiting on the weather to get better to use. Can't say a lot about the product but seller was responsive and easy to work with. Shipping costs? Wow, that was almost as much as the product but I guess that is the world we live in. I can update once I am able to do the project. Thanks.
i***e (1053)- Feedback left by buyer.
Past year
Verified purchase
good communication. quality door
d***d (562)- Feedback left by buyer.
More than a year ago
Verified purchase
Packed very well, shipping was fast, communication with seller was excellent
e***c (3738)- Feedback left by buyer.
More than a year ago
Verified purchase
Late in replying so bought elsewhere and took a week to refund. Freight not included and was expensive so ask before you buy
a***c (458)- Feedback left by buyer.
More than a year ago
Verified purchase
I paid for this door on March 15 .The door was in stock .The seller has not taken any action and will not answer my text I would like to cancel the order and get a refund