FurnitureboxUK

Seller Feedback (52,803)

• i***l (467)- Feedback left by buyer.

  Past month

  Verified purchase

  Very nice quality item. Looks good and easy assembly too. Absolutely first class service from this company who delivered the item for free the very next day after ordering. There was one small part missing from the package but after emailing, the company replied very quickly and had the missing part delivered the next day. Top quality seller, highly recommended to anyone!

  Reply from: furnitureboxonline- Feedback replied to by seller furnitureboxonline.- Feedback replied to by seller furnitureboxonline.

  Thank you so much for your glowing review! We're delighted to hear that you're pleased with the quality of your item and that the assembly process was straightforward. It's fantastic to know that our free next-day delivery service met your expectations. We also appreciate your understanding regarding the missing part, and we're glad our team could resolve the issue promptly. Your recommendation means a lot to us!
• 1***e (4)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Impressed! Bought seconds/opened box taking a gamble for a bargain. Chairs arrived 2 days later over a bank holiday. Packaging was original, clean and the chairs were very well protected. I could find slight faults that probably led to their return, but nothing substantial, and I’d have gladly paid the price on sight.

  Reply from: furnitureboxonline- Feedback replied to by seller furnitureboxonline.- Feedback replied to by seller furnitureboxonline.

  Hi there, Thank you so much for the fantastic review! We’re so glad to hear you were impressed with your purchase and that taking a chance on a seconds/open-box item paid off It’s great to know the chairs arrived quickly, well packaged, and in excellent condition overall—we love a good bargain too! Thanks again for choosing Furniturebox—we really appreciate it! All the best, The Furniturebox Team
• k***k (172)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Really pleased with item but exceptionally pleased with the seller. First mirror came broken (in transit) and they had a replacement sent out immediately and it arrived by 10am the next day. Fantastic service and communication.

  Reply from: furnitureboxonline- Feedback replied to by seller furnitureboxonline.- Feedback replied to by seller furnitureboxonline.

  Hi there, Thank you so much for the fantastic review! We're really sorry the first mirror arrived damaged, but we're so pleased we could get the replacement to you quickly and that you felt well looked after throughout It means a lot to hear you’re really pleased with both the item and our service—thanks again for choosing Furniturebox! All the best, The Furniturebox Team
• y***h (2370)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Stunningly beautiful Venetian mirror, perfectly packaged and delivered with great care by DPD.The seller is 5*+ excellent communication and service also a great price very highly recommended buy with complete confidence.*****+++++

  Reply from: furnitureboxonline- Feedback replied to by seller furnitureboxonline.- Feedback replied to by seller furnitureboxonline.

  Hello, thanks for your feedback! We're thrilled to hear that you love your Venetian mirror and that it arrived safely. We truly appreciate your kind words about our service and communication. Enjoy your mirror and we’d love to hear from you again in the future! Best wishes, Furniturebox team.
• q***u (193)- Feedback left by buyer.

  Past month

  Verified purchase

  Excellent service from this company,ordered one day delivered the next. Delivery wasn’t as good unfortunately,driver didn’t even knock and it was only a neighbour telling me a parcel was at my front door,it could have been stolen if I had been out.

  Reply from: furnitureboxonline- Feedback replied to by seller furnitureboxonline.- Feedback replied to by seller furnitureboxonline.

  Thank you so much for your kind words about our service — we’re really pleased to hear your order arrived so quickly! We’re sorry to hear about the delivery experience though, and completely understand your concern. We’ll certainly pass your feedback on to our courier partners to help ensure this doesn’t happen again. We really appreciate you taking the time to let us know, and we hope you enjoy your purchase!
• a***l (537)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  My table an chairs are beautiful. Exactly as described arrived very quickly ,very easy to put together ,had small issue with one chair but after contacting seller it was sorted straight away very good customer service.

  Reply from: furnitureboxonline- Feedback replied to by seller furnitureboxonline.- Feedback replied to by seller furnitureboxonline.

  Hello, thank you for your feedback. We're delighted to hear you love your table and chairs and that assembly was a breeze. We're also super pleased we were able to resolve the small issue for you - enjoy your new furniture! Best wishes, Furniturebox team.