+ 100% satisfaction + Guaranteed same working day dispatch for non personalised orders placed before 2pm + We always use 1st Class Royal Mail service + UK stock and prompt dispatch + High quality personalised novelty gifts and stickers + Manufactured in UK Please check your eBay messages regularly. If you don't receive your order within 3-4 working days: 1. Check your eBay messages please, probably your personalisation didn't reach us and we sent you a messages asking for the personalisation 2. Carrier may have lost the package/letter, which happens on the rare occasion. If this happens please contact us ASAP and we will dispatch a replacement the same working day. We ask for your understanding during Christmas Time, we always dispatch our orders the same working day, but since this is the busiest time of the year for Royal Mail they often have more parcels/letters going missing or being delayed than usual. Please allow extra 2-3 days before contacting us to resolve the issues.