HOK Auto

Seller Feedback (391)

• s***a (200)- Feedback left by buyer.

  Past year

  Verified purchase

  Another set of mudflaps was sent out, unfortunately with the same issue. The pack contains two sets of front flaps and not a pair of front and rear. I don t think the issue is with the seller, but their supplier. I was offered a refund, but as the front ones fit fine and have been fitted, I didn t take up the offer. I think it s fair to say that the seller couldn t really have done any more, but I think some items are best bought from the dealer. I would probably buy from them again.

  Reply from: axenturecaraccessories- Feedback replied to by seller axenturecaraccessories.- Feedback replied to by seller axenturecaraccessories.

  Thank you for your feedback, and I sincerely apologize for the inconvenience you’ve experienced. We regret the mix-up with the flaps and the delay in communication. It was never our intention to cause any frustration, and I completely understand your disappointment, especially with the urgency of needing the correct item. We genuinely want to make this right. While I understand you’ve already made alternative arrangements, I’d be happy to offer compensation. Once again, we truly apologize.

  
• 1***k (3)- Feedback left by buyer.

  Past year

  Verified purchase

  Item arrived a day before expected, which was great! Exactly as described, brand new in sealed box. I did have a small worry due to my location that the item may not get posted (as every other seller does not post to the highlands, even though i am not ACTUALLY in the highlands), however after purchasing and messaging the seller, my concerns were no more! Very professional service, would highly recommend to anyone & will definitely be using again!

  Reply from: axenturecaraccessories- Feedback replied to by seller axenturecaraccessories.- Feedback replied to by seller axenturecaraccessories.

  Thank you so much for your wonderful feedback! We’re thrilled to hear the item arrived earlier than expected and that it was exactly as described. We're also glad we could ease your concerns about shipping to your location—customer satisfaction is our top priority, and we’re happy we could help. It means a lot to us that you would recommend our service, and we look forward to serving you again in the future! Best regards, Axenture
• t***t (381)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I can't rate this seller enough they have been brilliant from start to finish, I ordered the wrong item and they accepted the return and sent out the right item with excellent delivery service. A+ keep up the great work.
• e***l (374)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Another first class product well packaged and speedy delivery well happy and a top E-Bayer i would definitely use again and recommend to people get's a 10/10 from me
• o***l (85)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Delivered on time, items as described, good communication and service
• e***e (379)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item received on time and as described. Item was well packaged. Would use again