keltech_online

Seller Feedback (1,753)

• u***w (2114)- Feedback left by buyer.

  Past month

  Verified purchase

  Carrier issue was leapt on by this seller full Avengers mode, including calling me to get this resolved. I quickly had a replacement sent out the second the courier had confirmed the mess, but had to return it to him. I received it 24hrs later. Product is Ace and the seller is the type to add to your favourite list when they are this good at solving problems that were not their fault, but did it anyway. Great seller, great product, great price. Arrived in perfect condition. Easy 5 Stars
• 2***2 (166)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Ordered three 5’x2’x2’vivariums in black. Customer service was excellent. Vivariums are excellent quality and go together easily. I was impressed with the way they were packaged and the care the owners took in ensuring that there was no damage during shipping. Completely recommend this company and their products!!

  
• d***l (473)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Great customer service. Had an issue with the runners not fitting, new ones sent out same day. Very friendly and understanding. Packaged very securely, loads of protection on the corners and sides. Easy to put together and customise to your own liking. Overall good quality, easy to wipe clean surfaces.

  
• o***t (492)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Received my vivarium which was a great buy and value for money but unfortunately there was some damage to parts of it due to the delivery process. But again the customer service was prompt and It was sorted withinn24 hours. Would recommend for the customer service alone. 5*
• 2***s (1426)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Perfect fast delivery however I ordered the wrong size so I have to send it back get a refund then buy the one I need it did message them before it had been posted to change the order but obviously no one read my message
• 0***1 (1)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  After a slight hiccup I had, the problem was quickly sorted with a quick 5 minute phone call, the guys was professional and understanding, and a replacement part was sent out to me, can’t thank you guys enough for sorting my issue out

  Reply from: keltech_online- Feedback replied to by seller keltech_online.- Feedback replied to by seller keltech_online.

  Hi, we're sorry about that. The vivarium left us in perfect condition, all that damage has been caused by the courier during transit. The vast majority of our items get to our customers undamaged, but on the odd occasion they do damage one, this is the case with all sellers that use couriers to get their items to customers. We can replace all damage panels with new ones.