9.3K items sold
863 followers
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About us

UK's most trusted supplier of wood fuel, delivering kiln dried logs, heat logs and briquettes, wood pellets, kindling and firelighters all across the UK. Love wood? Did youknow we stock auge range of timber products too, like oak sleepers, fencing and other landscaping items. Any question feel free to call us on 0115 697 1118
Location: United KingdomMember since: 29 Jan, 2003Seller: luxurywood-co-uk

Business details

Business name: Onyx Commercial LtdFirst name: WoodSurname: LuxuryAddress: Dawes Lane, Scunthorpe, Lincolnshire, United Kingdom DN15 6UWPhone number: 01156971118Email: support@luxurywood.co.ukVAT number: GB 132708431CRN: 07981034

Shop policies

Postage
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Warranty
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Other policies

Detailed seller ratings

Average for the last 12 months
Accurate description
5.0
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

Seller Feedback (3,260)

  • y***7 (329)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Absolutely amazing service ordered Saturday delivery Monday items as described Top quality fire starters at a great price. Will definitely be ordering again 👍👍
  • p***e (308)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent eBay seller. The box of natural wood-wool firelighters is as described and arrived promptly.
  • u***l (565)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Really quick response to order and next day delivery. Ordered on the Sunday, delivery Monday. Excellent customer service.
  • 9***e (1790)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Brilliant company delivered in less than 24 hours. Item as stated in. Could not be happier.
  • o***y (614)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Bag came with rip on side and around 4kg of charcoal missing, seller didn't respond to multiple polite messages and request for resolution. I even offered to buy more at a discounted price as I use this wood often (not this supplier). I don't leave feedback unless I feel I need to make people aware of poor service or quality of item. See pics
    Reply from: luxurywood-co-uk- Feedback replied to by seller luxurywood-co-uk.- Feedback replied to by seller luxurywood-co-uk.
    We're sorry to hear you were unhappy with your order. We did respond and offered a 25% refund as a gesture of goodwill to resolve the issue with the damaged bag, but unfortunately, this was declined. We always aim to provide good service and value, and we're sorry this experience didn't meet your expectations. We appreciate your feedback and will continue working to improve.
  • k***k (1858)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent transaction, speedy next day delivery, great communication, Highly recommended five stars *****

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