Each item from Matilda Rose Clothing is handpicked and responsibly sourced, providing quality used clothing at a fair price. All of our items go through quality checking and in the event of any flawed items, this is disclosed honestly and the price is a reflection of that.All used items are laundered on a low-temperature wash before being dispatched in bio-degradable mailers. We occasionally sell new items with tags, in this event we do not launder the items.If for any reason you are unhappy with your purchase, we offer a no-quibble 30-day returns policy. We're always here to help and answer any queries you may have.